Welcome to TATSEI (hereinafter referred to as "TATSEI" or "the brand"). This website is operated under the TATSEI brand. Sales activities are operated by TENKAI COMPANY (hereinafter referred to as "the Company", "we", "us", or "our").
These Terms and Conditions (hereinafter referred to as "Terms") govern the sale of products through our online store available at tatsei.com (hereinafter referred to as the "Site"). By placing an order on our Site, you agree to be bound by these Terms.
Any reference to "TATSEI" on the Site refers to a commercial brand, while the contractual relationship is established with TENKAI COMPANY.
2. Contact Details
Company Name: TENKAI COMPANY
Trade Name: TATSEI
Registered Address: 40 Ménez Tropic, 29140 Saint-Yvi France
Email: hello@tatsei.com
Phone: (+33) 07 4980 5600
VAT Number: FR07103721387
3. Applicability
These Terms apply to all sales of products to consumers within the European Union (EU) and the European Economic Area (EEA). By placing an order, you confirm that you are a consumer residing in one of these regions and are legally capable of entering into binding contracts.
4. Products
4.1 Product Description
We strive to ensure that all information and descriptions on our Site are accurate. However, slight variations in color or specifications may occur between product images and actual products.
4.2 Availability
All products are subject to availability. We will inform you as soon as possible if the products you ordered are not available and offer alternative options or a full refund.
5. Orders
5.1 Placing an Order
To place an order, select the desired products, add them to your cart, and follow the checkout process. You will be required to provide personal information, delivery address, and payment details.
5.2 Order Confirmation
After placing an order, you will receive an email confirmation. This email does not constitute acceptance of your order. Acceptance of your order and conclusion of the contract between you and the Company will occur when we dispatch the products.
6. Prices and Payment
6.1 Prices
All prices are listed in euros and include VAT (Value Added Tax) at the applicable rate. Shipping costs, where applicable, will be added at checkout.
6.2 Payment Methods
We accept various payment methods, including credit/debit cards and bank transfers. Payment must be made at the time of order.
7. Shipping and Delivery
7.1 Delivery Times
We aim to process and dispatch orders within 7 to 10 business days for in-stock items. Delivery times may vary depending on your location and chosen shipping method.
7.2 Shipping Costs
Shipping costs are calculated based on destination and parcel weight. The total cost will be displayed during checkout.
7.3 Customs Duties
For orders outside the EU, additional customs duties and taxes may apply. These charges are the responsibility of the customer. We will do our best to minimize such costs but cannot guarantee them. Customers outside the EU are encouraged to contact us to verify specific customs obligations.
8. Right of Withdrawal
8.1 Withdrawal Period
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day you receive the goods.
8.2 Notification
To exercise your right of withdrawal, you must inform us through a clear statement (e.g., by email or post).
8.3 Returns
You must return the goods within 14 days from notifying us. Return shipping costs are borne by the customer.
8.4 Refund
We will reimburse the product price and initial delivery costs (if applicable) within 14 days after receiving the returned goods.
9. Warranty and Liability
9.1 Legal Warranty
All products are covered by the legal guarantee of conformity and protection against hidden defects.
9.2 Limitation of Liability
Our liability is limited to the purchase price of the product. We are not responsible for indirect damages, loss of profit, or loss of opportunity.
10. Data Protection
We are committed to protecting your privacy. Please refer to our Privacy Policy for more details.
11. Governing Law and Jurisdiction
These Terms are governed by French law. Any disputes shall be subject to the jurisdiction of the competent French courts.
In the event of any discrepancy or difference in interpretation between language versions of these Terms, the French version shall prevail.
12. Changes to Terms
We reserve the right to modify these Terms at any time. The applicable version is the one published on the Site.
13. Contact
Email: hello@tatsei.com
Phone: (+33) 07 4980 5600
By using our Website and placing an order, you agree to these General Conditions of Sale. Thank you for shopping with us!
