Welcome to our Delivery Information and Shipping Fees page. Here you will find all the details about our shipping policies, delivery times, and shipping costs.
Shipping services are provided by TENKAI COMPANY, operating under the TATSEI brand.
We strive to provide you with the best shopping experience. Our delivery services cover all of Europe (and nearby countries), ensuring that your orders reach you safely and promptly. Please read the information below to understand our shipping process better.
All our shipping fees are calculated based on the destination and the weight of the package. Below, you will find the details of our shipping zones and the corresponding costs for different weight categories.
Standard Delivery:
→ Please note that these delivery times are approximate (about 5-7 days, unless otherwise stated) and may vary depending on local conditions : stocks, customs processing times, local holidays, and unforeseen circumstances.
| ZONE 0 | ZONE 1 | ZONE 2 | ZONE 3 | ZONE 4 | ZONE 5 | |||
| WEIGHT in gram (up to) |
France, Corsica, Monaco, Andorre | Overseas 1* | Overseas 2* | Germany, Belgium, Luxembourg, Netherlands | UK, Ireland, Austria, Spain*, Italy*, Portugal* | Danmark, Estonia, Latvia, Lithuania, Hungary, Polska, Sweden and other countries* | Finland, Norway, Iceland, Bulgaria, Croatia, Greece, Maghreb, Turquey, other countries* | Israël, Georgie, Jordanie, Kazakhstan |
| 500 | €9 | €13 | €16 | €12 | €13 | €15 | €17 | €33 |
| 1000 | €11 | €20 | €24 | €14 | €17 | €18 | €21 | €36 |
| 2000 | €13 | €27 | €43 | €15 | €19 | €20 | €23 | €50 |
| 3000 | €14 | €34 | €61 | €16 | €20 | €22 | €25 | €63 |
| 4000 | €15 | €41 | €77 | €17 | €21 | €24 | €28 | €72 |
| 5000 | €16 | €47 | €94 | €18 | €22 | €26 | €34 | €77 |
| 6000 | €17 | €56 | €117 | €19 | €23 | €34 | €38 | €99 |
| 7000 | €18 | €63 | €136 | €20 | €24 | €36 | €43 | €114 |
| 8000 | €19 | €68 | €150 | €21 | €25 | €38 | €49 | €126 |
| 9000 | €20 | €75 | €165 | €22 | €26 | €40 | €53 | €132 |
| 10 000 | €21 | €83 | €183 | €23 | €27 | €42 | €58 | €138 |
| 15 000 | €27 | €116 | €279 | €28 | €33 | €52 | €78 | €202 |
| 20 000 | €32 | €150 | €355 | €34 | €39 | €62 | €91 | €221 |
| 25 000 | €37 | €187 | €439 | €39 | €44 | €72 | €108 | €284 |
| 30 000 | €43 | €226 | €526 | €45 | €50 | €75 | €125 | €327 |
Overseas 1: Guadeloupe, Saint-Barthélemy, Saint-Martin, Martinique, Réunion, French Guiana, Mayotte and Saint-Pierre-et-Miquelon.
Overseas 2: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands.
Zone 2: Austria, Spain (excluding specific territories), Guernsey, Italy (including San Marino, Vatican, Livigno, Campione d'Italia, San Marino), Jersey, Portugal (excluding islands), Republic of Ireland, United Kingdom.
Zone 3: Denmark, Estonia, Greenland, Hungary, Faroe Islands, Latvia, Liechtenstein, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland
Zone 4: Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Maghreb, Malta, Norway, Turkey, specific territories of Spain (Balearic Islands, Ceuta, Canary Islands, Melilla) and Portugal (Madeira Islands and Azores), other countries of Eastern and Central Europe, Romania.
Zone 5: Israel, Georgia, Jordan, Kazakhstan
If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. Please ensure that the items are in their original condition, unused, and with all original packaging and tags intact.
→ Please note that the return shipping costs are the buyer’s responsibility unless the item is faulty or incorrect.
